Are you mastering giving feedback yet?

Here are five tips that can help you become more effective.

  • More Recognition
    • Recognition is in fact positive feedback, not just celebrating successes. People become high performers when they are confident that they are supported and going in the right direction. Try to catch your people doing the right thing and reinforce the right behaviours by recognising it often.
  • Ask first
    • By getting your team member the opportunity to express what they felt went well and where they can improve first, it changes the dynamic from pupil/teacher waiting to be appraised to a leader merely adding their observations on top of what is already known and owned.
  • Coaching moments
    • Create a continuous improvement culture within your team where you grab small moments to reflect on something that was just delivered to identify what went well and what could be improved.
  • Feedback is about behaviours
    • The structure and substance of your feedback statements is important. Impactful feedback statements refer the the BEHAVIOUR that needs to be change or repeated and the impact it had. Your team members deserve to learn something from your feedback!
  • Constructive feedback always in private
    • Constructive feedback always verbal and in private. When feedback is given written (I’m not talking about performance issues where feedback has to be documented) to the team member, you leave the tone and intention open for interpretation. To deepen the trust of your team members discuss this in person and let them comment first!

Articles

Are you mastering giving feedback yet?

Here are five tips that can help you become more effective.

  • More Recognition

Recognition is in fact positive feedback, not just celebrating successes. People become high performers when they are confident that they are supported and going in the right direction. Try to catch your people doing the right thing and reinforce the right behaviours by recognising it often.

  • Ask first

By getting your team member the opportunity to express what they felt went well and where they can improve first, it changes the dynamic from pupil/teacher waiting to be appraised to a leader merely adding their observations on top of what is already known and owned.

  • Coaching moments

Create a continuous improvement culture within your team where you grab small moments to reflect on something that was just delivered to identify what went well and what could be improved.

  • Feedback is about behaviours

The structure and substance of your feedback statements is important. Impactful feedback statements refer the the BEHAVIOUR that needs to be change or repeated and the impact it had. Your team members deserve to learn something from your feedback!

  • Constructive feedback always in private

Constructive feedback always verbal and in private. When feedback is given written (I’m not talking about performance issues where feedback has to be documented) to the team member, you leave the tone and intention open for interpretation. To deepen the trust of your team members discuss this in person and let them comment first!

Articles

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